物流政策
Shipping Policy
Last updated: April 13, 2026
1. Digital Products & Travel Documents Tour bookings, itineraries, and travel documents are delivered electronically to your registered email address within 24 hours of confirmed payment. No physical shipping applies.
2. Souvenir & Physical Product Shipping All physical souvenirs are handcrafted and dispatched from our branch in Laos.
Processing Time
- Orders are processed within 3–5 business days of payment confirmation
- Handmade items may require additional preparation time; you will be notified if delays apply
Shipping Destinations & Estimated Delivery Times
- 🇱🇦 Laos (local): 3–5 business days
- 🇭🇰 Hong Kong: 7–14 business days
- 🌏 Asia-Pacific: 10–21 business days
- 🌍 Rest of World: 14–30 business days
Shipping Costs Shipping fees are calculated at checkout based on destination and package weight.
3. Customs, Duties & Taxes International orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer. Mekong Travel & Restaurant (Blue Ocean Holidays Limited) is not responsible for delays caused by customs clearance.
4. Order Tracking A tracking number will be provided via email once your order has been dispatched.
5. Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable): 📧 mekongtravelrestaurant@gmail.com 📞 +856 209 6267 348